These terms govern access to and use of the SUNTRACK platform, apps and related services ("the Service") provided by SUNTRACK CO. ("SUNTRACK"). By using the Service you agree to these terms. Commercial deployments are additionally governed by the signed agreement between SUNTRACK and the contracting organisation, which prevails over these terms where they differ.
SUNTRACK provides fleet management software, including live vehicle tracking, safety and compliance tooling, incident management, reporting and AI-assisted operations. Tracking hardware may be supplied separately and carries its own warranty terms.
You retain ownership of the data your organisation puts into the Service. You grant SUNTRACK the rights needed to host, process and display that data in order to provide the Service. Our handling of personal information is described in the Privacy Policy.
The Service is licensed per vehicle, per month, according to the tier and terms in your agreement. Fees are payable in advance unless agreed otherwise, and access may be suspended for non-payment after reasonable notice.
We work to keep the Service available and performant, but availability depends in part on third parties such as cellular networks and GPS constellations, which are outside our control. Service levels for enterprise deployments are set out in the applicable agreement.
To the maximum extent permitted by law, SUNTRACK is not liable for indirect or consequential loss, and its total liability is limited to the fees paid for the Service in the twelve months preceding the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.
Either party may terminate as set out in the applicable agreement. On termination, we will make customer data available for export for a reasonable period before deletion.
We may update these terms from time to time. Material changes will be notified to account holders in advance.
Questions about these terms: info@suntrack.co.